We are experts in on-site emergency repairs and provide essential machine maintenance for engraving cutters. Additionally, we offer adhoc annual servicing specifically for the Roland EGX-20 as well as support for the Roland Metaza MPX-90.

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Roland EGX-20 for Diamond and carbide cutter engraving

Roland EGX-20 service UK

Old but reliable!

The Roland EGX-20 has been a staple in the engraving industry longer than I’ve been in it—some of these machines are nearly 20 years old! Proper machine maintenance is essential to ensure your EGX-20 continues to perform well.


I often hear from customers who have never replaced their engraving cutters! Since the cutter is the component that directly contacts the material and performs the engraving, poor or damaged cutters will lead to unsatisfactory results. This can also result in further complications.


It’s common to become accustomed to undesirable noises or subpar engraving quality, but why settle for that? Your engraving quality reflects your craft and your business, so it’s worth taking the time to ensure a high-quality finish.


If you regularly use your Roland EGX-20, it's highly advisable to schedule a Roland EGX-20 service from time to time. Given the age of these machines, an annual service would be prudent. You’ll likely be pleasantly surprised by how well the machine runs after a thorough servicing! Please feel free to reach out for any engraving machine help you may need.

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Close-up of a mechanical component with a caution sticker.

Roland EGX-20 not printing?

If your Roland EGX-20 is suddenly not engraving, it could be attributed to various factors. A change in operating system or even a recent Windows update may lead to errors, which are often resolved remotely through a phone call or remote access to your PC. Thanks to modern technology and our flexible approach, we provide remote support tailored to your schedule, no matter where you are in the world. This Roland EGX-20 service costs £65 per hour, billed in increments of 15 minutes.


If you have noticed your engraving machine producing unusual noises or if there are unfamiliar lights flashing, it's likely that machine maintenance will require an in-person visit from one of our engineers.


We supply and utilize genuine parts and spares for the Roland EGX-20, ensuring your engraving cutters remain in top condition.

Roland EGX-20 Engraving Machine: Quality and Support

Common Accessories for the Roland EGX-20

You should regularly change the engraving cutters to ensure a high standard of engraving and keep up with proper machine maintenance, such as that of the Roland EGX-20 service.

A mechanical pencil lead holder and red pencil tip.

Engraving Cutters

£30

Some refer to this as a needle, an essential engraving cutter designed to engrave your material. It is specifically for use with gold and silver funeral plates and typically features a 0.2mm tip. This 1/8" cutter is compatible with your Roland EGX-20, making it a valuable tool for machine maintenance and engraving tasks.

A metal tool with a threaded head on a textured surface.

Diamond Cutter

£55

This diamond cutter is commonly used for engraving trophy plates, medals, and jewellery. The 120-degree engraving cutter is designed for universal use (ask about other variations). This 1/8" cutter will fit your Roland EGX-20, ensuring optimal performance while supporting your machine maintenance needs.

Roland AS-5 adhesive sheets package on a table.

Engraving Mats

£80

Introducing packs of 5 white engraving mats designed to securely hold down your plates on the bed or table, essential for precision when using engraving cutters. These mats are available in both packs and singles. It’s crucial to maintain secure plate positioning to avoid any movement during engraving, especially when performing regular machine maintenance or utilizing services like Roland EGX-20 service.


Extra Accessories for the Roland EGX-20

Extra handy accessories for your engraving cutters can greatly enhance productivity, especially when it comes to efficient machine maintenance. Be sure to check the Roland EGX-20 service options available to keep your equipment in top shape.

Close-up of a metal tool with a knurled grip.

Light Touch/Feather Touch Attachment

£95

The light touch sprung cutter knob is essential for effective engraving with diamond cutters on the Roland EGX-20. This tool allows engraving cutters to move smoothly across the surface. It is specifically designed for use with 1/8" diamond cutters and is a crucial part of your Roland EGX-20 service and machine maintenance routine.

Close-up of a textured brass bolt on a wooden surface.

Brass Cutter Knob

£7.50

This 1/8" brass cutter knob is designed to fit the Roland EGX-20, and it works perfectly with engraving cutters. Regular machine maintenance ensures optimal performance with your EGX-20 service.

Flat-head screwdriver with an orange handle on a scratched surface.

Cutter Wrench/Allen Key Tool

£12

This plastic handled cutter wrench is designed for removing engraving cutters, making it an essential tool for machine maintenance. It is compatible with both the light touch and brass cutter knob, ensuring easy service of your Roland EGX-20.

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